Device Firmware Update
Device & Browser Compatibility
Before using the firmware update tool, please check the compatibility with your device and browser:
Supported Devices and Browsers
| Device | Browser | Support | Notes |
|---|---|---|---|
| Android Phones | Chrome, Edge, Opera | ✅ Supported | Requires Android 6.0+ |
| Android Phones | Firefox | ✅ Supported | Recent versions only |
| iPhone/iPad (iOS) | Safari | ❌ Not supported | Safari doesn't support Web Bluetooth API |
| iPhone/iPad (iOS) | Chrome, Edge | ❌ Not supported | iOS restrictions on Web Bluetooth |
| iPhone/iPad (iOS) | WebBLE Browser | ⚠️ Limited support | Third-party browser with limitations |
| Windows PC | Chrome, Edge, Opera | ✅ Supported | Recent versions with Bluetooth adapter |
| Windows PC | Firefox | ❌ Not supported | Firefox doesn't support Web Bluetooth API |
| macOS | Chrome, Edge, Opera | ✅ Supported | Recent versions with Bluetooth adapter |
| macOS | Safari | ❌ Not supported | Safari doesn't support Web Bluetooth API |
| Linux | Chrome, Opera | ✅ Supported | Requires Bluetooth adapter and permissions |
Why these limitations? The firmware update tool uses the Web Bluetooth API, which isn't supported by all browsers. This is a limitation of the browsers themselves, not our firmware update tool.
Why Update Your Firmware?
Regular firmware updates provide:
- Access to the latest features and improvements
- Fixes for known issues and bugs
- Improved device performance and stability
- Enhanced compatibility with the Hearit.ai App
Firmware Update Steps
- Ensure your device has sufficient battery (at least 50% recommended)
- Select your device model from the navigation menu
- Follow the on-screen instructions to complete the update process
- Do not close your browser or disconnect your device during the update
Firmware Version History
| Version | Release Date | Updates |
|---|---|---|
| V1.13.0 | 2025-04-024 | Improved Bluetooth connection stability and battery life optimization |
Frequently Asked Questions
What if the update fails?
If the update process is interrupted or fails, try the following steps:
- Restart your device
- Close and reopen your browser
- Try the update process again
If the problem persists, contact our support team for assistance.
My device won't connect after the update?
In some cases, you may need to re-pair your device after a firmware update. Try these steps:
- Delete the paired device from your phone
- Restart both the device and your phone
- Re-pair the device
How do I check my current firmware version?
You can view your current firmware version in the device information section of the Hearit.ai App.
I'm using iOS and can't update my device
Unfortunately, iOS devices have limited support for Web Bluetooth, which our firmware update tool requires. You have a few options:
- Use an Android device or a desktop computer with Chrome/Edge browser
- Try a specialized third-party browser like WebBLE Browser (results may vary)
- Contact our support team for alternative update methods